Privacy Policy

We collect different types of information depending on how you interact with our expense tracking platform. Some you provide directly, and some we gather automatically as you use our services.

Personal Information You Provide

• Name, email address, and phone number when you create an account
• Payment details including bank account information for transaction syncing
• Business information if you're using prevalionte for commercial purposes
• Transaction descriptions, categories, and notes you add to expenses
• Support communications when you contact our help team

Automatically Collected Data

• Device information (type, operating system, browser)
• IP address and general location data
• Usage patterns including features you access most frequently
• Transaction metadata like timestamps and amounts
• Cookies and similar tracking technologies for service improvement

Your data serves specific purposes that help us deliver and improve our expense tracking services. We don't sell your personal information to third parties — that's a firm policy.

Primary Uses

• Providing core expense tracking functionality and transaction categorization
• Generating spending reports and financial insights personalized to your habits
• Syncing data across your devices so you have access everywhere
• Processing payments for premium features if you upgrade
• Sending important service updates and account notifications

Service Improvement

We analyze aggregated usage patterns to make prevalionte better. For instance, if many users struggle with a particular feature, we'll redesign it. This analysis uses anonymized data that can't be traced back to individuals.

Communication

We'll email you about account security, service changes, and essential updates. You can opt out of promotional emails, but certain administrative messages are necessary for providing the service.

Your financial information deserves robust protection. We use multiple layers of security to keep your data safe from unauthorized access.

Despite these precautions, no system is completely invulnerable. If a breach occurs, we'll notify affected users within 72 hours and report to the Office of the Australian Information Commissioner as required by law.

We share data only when necessary for service delivery or legally required. Here's the complete picture of who might access your information and why.

Service Providers

• Cloud hosting providers maintaining our Australian servers
• Banking API partners for transaction syncing (all PCI DSS compliant)
• Payment processors for subscription billing
• Email service providers for account communications
• Analytics tools for aggregated usage insights

All third-party providers sign data processing agreements and meet our security standards. They can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Australian law, court orders, or government requests. This includes cooperation with law enforcement when legally obligated, though we scrutinize such requests carefully.

Under Australian privacy law, you have significant control over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, email help@prevalionte.com with your request. We'll verify your identity and respond within 30 days. There's no fee for most requests, though we may charge a reasonable amount for excessive or repetitive requests.

We keep your information only as long as necessary for providing services or meeting legal obligations.

Active Accounts

While your account remains active, we retain all transaction data and personal information to provide continuous service. You can delete specific transactions or expense categories anytime.

Deleted Accounts

When you delete your account, most data is removed within 30 days. However, Australian tax and financial regulations require us to retain certain transaction records for seven years. These retained records are securely archived and not accessible for operational purposes.

Backup Systems

Deleted data may persist in backup systems for up to 90 days before complete removal. These backups are encrypted and used only for disaster recovery.

We use cookies and similar technologies to make prevalionte work properly and understand how people use our service.

Essential Cookies

These keep you logged in and remember your preferences. Without them, basic features wouldn't function. You can't opt out of essential cookies if you want to use prevalionte.

Analytics Cookies

These help us understand which features are popular and where users encounter problems. The data is anonymized and aggregated. You can disable these through your account settings.

Managing Cookies

Your browser settings allow you to refuse cookies, though this may limit functionality. Visit your browser's help section for specific instructions on cookie management.

Your data is primarily stored in Australian data centers. However, some service providers operate internationally, which may involve transferring data overseas.

When transfers occur, we ensure adequate protection through:

• Contractual agreements requiring equivalent privacy standards
• Selecting providers in countries with strong privacy laws
• Using encryption during transfer and storage
• Regular audits of international partners' security practices

You can request specific information about where your data is stored by contacting our privacy team.

prevalionte is not intended for anyone under 18. We don't knowingly collect information from children. If you're a parent and discover your child has created an account, contact us immediately and we'll delete it.

If we learn we've inadvertently collected data from someone under 18, we'll delete that information promptly and terminate the account.

We update this privacy policy occasionally to reflect service changes or legal requirements. When we make significant changes, we'll notify you via email and display a prominent notice in the app.

Continued use of prevalionte after changes indicates acceptance of the updated policy. If you disagree with changes, you can close your account before they take effect.

Previous versions of this policy are available upon request — just email our privacy team.

If you have concerns about how we handle your personal information, please contact us first. We take complaints seriously and investigate thoroughly.

Our complaint process:

• Email help@prevalionte.com with details of your concern
• We'll acknowledge receipt within 2 business days
• Investigation typically completes within 30 days
• You'll receive a written explanation of our findings and any actions taken

If you're unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.